Privacy Policy

Last updated: 6 February 2026

2eAI (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our websites, mobile applications, and services, including the AZ-500 Pro app.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a) Personal Information

We may collect limited personal information when you use our apps or services, including:

• Apple Sign-In identifier (when you sign in with Apple)
• Anonymous user identifiers (for users in development or testing modes)
• Subscription status and entitlement information

We do not collect:

• Your name
• Your email address (unless explicitly provided)
• Your Apple ID email
• Any government or identity documents

b) Usage & Performance Data

To improve learning outcomes and app quality, we collect non-identifiable usage data such as:

• Exam attempts and question responses
• Domain and topic performance metrics
• Feature usage (e.g. AI Tutor, mock exams)
• App interaction events (screen views, session length)

This data is linked to your user ID but not to your real-world identity.

c) AI-Generated Content

When you use AI-powered features (e.g. AI Tutor or personalised feedback):

• Your prompts and responses may be processed by AI services
• This data is used only to provide the requested functionality
• AI interactions are not used for advertising

2. How We Use Your Information

We use collected data to:

• Provide and improve app functionality
• Generate AI-powered questions and explanations
• Personalise learning feedback and performance insights
• Manage subscriptions and entitlements
• Diagnose bugs and improve stability
• Comply with legal and App Store requirements

We do not sell your data.

3. Subscriptions & Payments

Payments and subscriptions are handled by trusted third-party providers:

• Apple App Store
• RevenueCat (subscription management)

We do not store your payment details or billing information.

4. Third-Party Services

We rely on the following trusted services:

• Firebase (Google) – Authentication, database, analytics
• Google AI / Gemini – AI-powered content generation
• RevenueCat – Subscription and entitlement management
• Apple Authentication Services – Sign in with Apple

Each provider processes data under their own privacy policies and security standards.

5. Data Storage & Security

• Data is stored securely using industry-standard encryption
• Access is restricted to authorised systems only
• We follow best practices to prevent unauthorised access, disclosure, or loss

While no system is 100% secure, we take reasonable steps to protect your data.

6. Data Retention

We retain user data only for as long as necessary to:

• Provide the service
• Comply with legal obligations
• Improve learning analytics

You may request deletion of your data at any time.

7. Your Rights (UK / GDPR)

If you are located in the UK or EU, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing
• Request data portability

To exercise these rights, contact us using the details below.

8. Children’s Privacy

Our services are intended for professionals and adult learners.

We do not knowingly collect data from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact:

Email: privacy@2eai.com
Company: 2eAI
Country: United Kingdom